Frequently Asked Questions
Everything you need to know about shopping with RedTape
How long does shipping typically take?
Standard delivery usually takes 3-5 business days for metropolitan areas and 5-7 business days for regional locations. You will receive a tracking link via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary slightly between our footwear and apparel collections.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital wallets like PayPal, Apple Pay, and Google Pay. Buy Now, Pay Later options are also available at checkout.
Are RedTape products covered by a warranty?
Yes, all our products come with a 6-month limited warranty against manufacturing defects. If you believe your item is faulty, please contact our customer support team with photos of the issue.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or phone.